Privacy Policy

Introduction

Umusa Protection & Cleaning (Pty) Ltd ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services, in compliance with the Protection of Personal Information Act (POPIA).

Information We Collect

Personal Information

We may collect the following types of personal information:

• Email addresses (for newsletter subscriptions)
• Name and contact details (for quote requests)
• Phone numbers (for service inquiries)
• Company information (for B2B services)

How We Collect Information

• Newsletter signup forms on our website
• Quote request forms
• Contact forms
• Email communications
• Phone conversations

Purpose of Processing

We collect and process your personal information for the following purposes:

• Providing security and cleaning services
• Sending security briefings and newsletters (with your consent)
• Processing quote requests
• Communicating about our services
• Compliance with legal obligations
• Improving our services

Legal Basis for Processing

Under POPIA, we process your personal information based on:

• Consent: When you voluntarily provide information through our forms or subscribe to our newsletter
• Contractual Necessity: When providing services you've requested
• Legitimate Interests: For legitimate business purposes that don't override your privacy rights
• Legal Obligation: When required by law (e.g., PSIRA regulations)

Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party service providers who assist in operating our business (e.g., email service providers)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, sale, or transfer of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encryption
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information
• Right to Object: Object to the processing of your personal information
• Right to Portability: Request transfer of your data to another organization
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

Cookies & Tracking

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. However, disabling cookies may affect some website features.

Newsletter Subscription

Our newsletter subscription requires double opt-in confirmation to ensure that you have consented to receive marketing communications. You may unsubscribe at any time by clicking the "Unsubscribe" link in any email or by contacting us directly.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your personal information is processed and stored primarily in South Africa. Any international transfers will be conducted in accordance with POPIA requirements and with appropriate safeguards in place.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Information Officer

Regulatory Authority

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Information Regulator of South Africa.

Website: www.justice.gov.za/inforeg